Safety Recall JennAir August 28, 2019

JennAir Glass Cooktops with Touch Controls — Burn & Fire Hazard (2019)

Hazard

The glass cooktop surface elements can turn on by themselves, posing burn and fire hazards.

Recall Date
Aug 28, 2019
CPSC Reference
19-175
Units Affected
29,100 (across Whirlpool, KitchenAid, JennAir brands)

Affected Model Numbers

JennAir JED3536GB JennAir JED3536GS JennAir JED4536GB JennAir JED4536GS (Also Whirlpool and KitchenAid models — check full list at cpsc.gov)

On August 28, 2019, Whirlpool Corporation and the U.S. Consumer Product Safety Commission (CPSC) jointly announced a recall of approximately 29,100 glass cooktops with touch controls sold under the Whirlpool, KitchenAid, and JennAir brands. The affected cooktops were manufactured from December 2016 through July 2019.

Whirlpool received 133 reports of incidents involving cooktop surface elements turning on by themselves, resulting in 14 reports of heat damage to nearby items, four reports of items catching fire (including one report of property damage), and two minor burn injuries.

Product Details

The recalled cooktops were sold at Lowe’s, The Home Depot, Best Buy, and other home improvement and appliance stores, and online, from March 2017 through August 2019 for between $1,150 and $2,500.

What to Do

Consumers should immediately stop using the affected cooktop and contact Whirlpool for a free replacement installation. The full list of affected JennAir model numbers is published on the official CPSC recall notice.

Consumer Remedy

Immediately contact Whirlpool to arrange a free installation of a replacement cooktop. Call Whirlpool toll-free at 888-900-7897, Monday through Friday 8 a.m. to 8 p.m. ET, or visit repair.whirlpoolcorp.com.

Important: Recall information is provided for safety purposes. Always verify directly with CPSC at cpsc.gov.

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